💼 Our Commitment to Service Excellence

At Zhongshan Smart Plastic Manufacturing Ltd., we believe that outstanding products come from exceptional service.
With over 20 years of manufacturing experience, our customer service system covers every stage — from initial quotation to final delivery and beyond.

We provide responsive communication, clear timelines, and professional after-sales support to ensure a seamless experience for every client.

📩 Quotation & Consultation

We understand the importance of quick and accurate quotations.
Our sales and engineering teams work together to evaluate your inquiry and provide a detailed quotation within 24 hours.

Our quotation includes:

· Product specifications and material details

· Molding and tooling costs (if any)

· Estimated production and delivery schedule

· Packaging and shipping options

💡 We welcome your custom designs, sketches, or photos for personalized OEM/ODM quotations.

🧪 Sample Support

Sampling is a crucial step in confirming quality and design.
We offer fast sample development to help you verify every detail before mass production.

Sample Service Highlights:

· Free existing samples (1 piece)

· Custom sample in 3–7 days

· Support for color, logo, and packaging customization

· Sample cost refunded after order confirmation

📦 All samples are tested for durability, airtightness, and finish before shipment.

🏗️ Order Tracking & Production Updates

Transparency is key to trust.
Once production begins, we provide real-time order tracking through photos, videos, and WeChat updates.

What you can expect:

· Daily progress updates from our production team

· Pre-shipment quality inspection photos/videos

· 24-hour response guarantee for all project communications

Our team ensures you are always informed — from raw material preparation to final packaging.

🔍 Quality Control & Inspection

Every inflatable product we make undergoes strict quality inspection before delivery.
We follow ISO 9001 and BSCI standards to guarantee product reliability.

Our inspection process includes:

· Material testing and welding strength inspection

· Air-tightness testing for 24 hours

· Final visual and packaging inspection

· Random sampling under AQL standards

✅ Quality is our top priority — we inspect 100% of inflatable products before shipment.

🌍 Shipping & After-Sales Service

We provide global shipping service via sea, air, and express delivery.
Our logistics team ensures your order arrives safely and on schedule.

After-Sales Support:

· Replacement or repair for any verified defects

· Continuous feedback collection for product improvement

· Long-term spare parts and maintenance support

Our goal is to build lasting partnerships through reliable products and sincere service.